Special Requests

If certain items that are not generally offered as standard are frequently requested at your Property, you can create a list of “special requests” that a client may request for their room during their stay.  Some examples might be extra towels, hypo-allergenic pillow, or a crib. The Special Requests command opens the Special Requests Maintenance area and allows you to create a list of all such special requests a client may request to have in the room during their stay. These items can be associated with the guest record and carry over to the stay record, or just associated with a specific stay.  

This is part of the OPTIONAL configuration for Skyware Systems. You may edit the configuration to suit your Property at any time if you have the appropriate access/authorization.

This selection is part of the Property and System Configuration area of Skyware.

Note: To ATTACH any special requests to a stay or guest record, use the Special Requests / Preferences icon from the toolbar of the Guest Account, Group Account, Guest Stay or Group Stay screen.  You can check all of the appropriate special requests, and free form type any notes about the guest's preferences.

 

 

Select Managers Screen from the Quick Menu on the left side of the screen, then select Configuration > Special Requests.

Quick Menu with Manager's Screen option selected

Select Manager's Screen to be taken to the MANAGER'S COMMANDS screen.

Manager's Commands Menu

Select Configuration to be taken to the PROPERTY AND SYSTEM CONFIGURATION screen.

Manager's Commands Menu with Configuration option selected

Alternately, you may also be able to select Configuration directly from the Quick Menu, if the menu has been set up to include the Configuration option.

This will take you to The Property System Configuration Menu.

Property and System Configuraion Menu

The list of property configuration options are divided into four sections, which are Required Configuration, Optional Configuration, Locales/Dates and Sub-Systems.

 

Select Special Requests from the Optional Configuration section.

Optional Configuration section of Property and System Configuration menu with Special Requests command selected

 

The Special Requests Maintenance screen display is split into two frames, with the left side of the screen listing any already configured Special Requests for the Property and the right side containing the fields you need to complete in order to add or edit a Special Request for your Property. Any changes made on the right, once saved, will be updated in the listings to the left.

Special Requests Maintenance screen example

The currently configured options are displayed by:

Order: List Order of the Special Requests. If there is no list order number, the Special Requests will be displayed alphabetically.

Code: The Code name of the Special Request or how you wish to refer to it.

Name: The description of the Special Request.

 

Selecting any Special Request on the left will display the details on the right.

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new Special Request.

Complete the fields described below.

OR:

Select an existing Special Request from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar. Then change the field information as described below.

Edit the current selection:

Change the field information described below.

Special request Maintenance screen right side detail for editing

Special Request Code: Enter the code for the Special Request. This is the short form of how the Special Request entry will display.

This field is required.

List Order: Enter the desired List Order for this Special Request. If there is no list order number, the Special Requests will be displayed alphabetically.

This field is optional.

Special Request Name: This is the description of the Special Request. You should enter the full description here. This is how the Special Request option will display in the Special Requests / Preferences screen for use by your staff.

This field is required.

 

When you are finished adding or editing any Special Requests, click the Save Save button button to save the changes.

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Date Updated May 11, 2021