How to Configure Special Requests:
Open the Special Requests Maintenance screen:Select Managers Screen from the Quick Menu on the left side of the screen, then select Configuration > Special Requests.
Select Manager's Screen to be taken to the MANAGER'S COMMANDS screen.
Select Configuration to be taken to the PROPERTY AND SYSTEM CONFIGURATION screen.
Alternately, you may also be able to select Configuration directly from the Quick Menu, if the menu has been set up to include the Configuration option.
This will take you to The Property System Configuration Menu.
The list of property configuration options are divided into four sections, which are Required Configuration, Optional Configuration, Locales/Dates and Sub-Systems.
Select Special Requests from the Optional Configuration section.
The Special Requests Maintenance screen display is split into two frames, with the left side of the screen listing any already configured Special Requests for the Property and the right side containing the fields you need to complete in order to add or edit a Special Request for your Property. Any changes made on the right, once saved, will be updated in the listings to the left.
The currently configured options are displayed by:
Order: List Order of the Special Requests. If there is no list order number, the Special Requests will be displayed alphabetically.
Code: The Code name of the Special Request or how you wish to refer to it.
Name: The description of the Special Request.
Selecting any Special Request on the left will display the details on the right.
Your options include the following:
Generate a new entry:
Click the New 
button from the toolbar to add a new Special Request.
Complete the fields described below.
OR:
Select an existing Special Request from the list on the left, and click the Replicate 
button from the toolbar. Then change the field information as described below.
Edit the current selection:
Change the field information described below.
Special Request Code: Enter the code for the Special Request. This is the short form of how the Special Request entry will display.
This field is required.
List Order: Enter the desired List Order for this Special Request. If there is no list order number, the Special Requests will be displayed alphabetically.
This field is optional.
Special Request Name: This is the description of the Special Request. You should enter the full description here. This is how the Special Request option will display in the Special Requests / Preferences screen for use by your staff.
This field is required.
When you are finished adding or editing any Special Requests, click the Save 
button to save the changes.
To view any changes made, click the Activity log 
button in the local tool bar.